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Lowell General Hospital Wins MAP Award for High Performance in Revenue Cycle

Lowell General Hospital has been named as a recipient of the 2017 MAP Award for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA).

As a national award winner, Lowell General Hospital has met industry-standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense® initiatives, and achieved outstanding patient satisfaction. Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues. The award will be formally presented on June 25 at HFMA's annual conference in Orlando, Fla.

Lowell General Hospital was among 17 winners selected from more than 110 facilities that began the application process for this year’s award.

“At Lowell General Hospital we put a focus on people, knowing that they are our strongest asset to achieving excellence,” says William Wyman, Vice President of Revenue Cycle. “Our ability to achieve metrics-driven results comes from continuous performance improvement and a process driven approach to understanding workflow, methods that ensure efficiency and high quality.”

“Congratulations to all of our winning organizations, which have not only adopted HFMA’s Best Practices for Patient Financial Communications but also achieved excellence in revenue cycle overall,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “These exceptional organizations have superior processes for communicating complex financial issues to patients in understandable ways.”

Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the healthcare industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.

About Lowell General Hospital

Lowell General Hospital is a not-for-profit, community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, the hospital offers the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors. For more information about Lowell General Hospital and its services, visit lowellgeneral.org, follow on Twitter @LGHWELL and Like Lowell General Hospital on Facebook.

About HFMA

With more than 40,000 members, the Healthcare Financial Management Association (HFMA) is the nation's premier membership organization for healthcare finance leaders. HFMA builds and supports coalitions with other healthcare associations and industry groups to achieve consensus on solutions for the challenges the U.S. healthcare system faces today. Working with a broad cross-section of stakeholders, HFMA identifies gaps throughout the healthcare delivery system and bridges them through the establishment and sharing of knowledge and best practices. We help healthcare stakeholders achieve optimal results by creating and providing education, analysis, and practical tools and solutions. Our mission is to lead the financial management of health care. For more information, visit hfma.org, hfma.org/mapawards, and hfma.org/dollars.

 

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